PAYING A TRAFFIC TICKET? TEXT MESSAGING CAN SAVE TIME WAITING IN LINE
Clerk Bock introduces new service that lets customers check wait times by text
WEST PALM BEACH, FLA. (June 12, 2012) – Clerk Sharon Bock announced a new service that allows customers to get wait times by text message or on the Clerk & Comptroller’s website, in hopes of reducing the effect of shorter office hours and the closing of a branch office in the wake of recent legislative budget cuts.
By texting CLERKPBC to the number 41411, customers will receive a reply listing estimated wait times to pay traffic tickets at the Main Courthouse in West Palm Beach, the South County Courthouse in Delray Beach and the North County Courthouse in Palm Beach Gardens. The service will eventually be expanded to include the Clerk’s office at the West County Courthouse in Belle Glade.
“So many people use text messages to communicate in their everyday lives,” Clerk Bock said. “Setting up a service that allows people to get wait times by text message just made sense.”
The new service should reduce the impact of the Florida Legislature’s $2.5 million cut to the Clerk’s budget, which forced the closing of a branch office and a reduction in office hours.
There is no charge for this service, but standard messaging rates may apply. Wait times also are available for free at www.mypalmbeachclerk.com/waittimes.
The online service allows anyone to check wait times to pay traffic tickets at the Main Courthouse, South County Courthouse and North County Courthouse. Wait times also are available on the website for civil court and probate court services at the South County Courthouse and North County Courthouse.
Customers should note that wait times may change before they arrive at the Clerk’s office.
“I’m committed to using technology to help us provide fast, efficient service to Palm Beach County residents,” Clerk Bock said. “I’m especially excited by technology that helps people save time. I hope our customers agree.”
Starting July 2, the Clerk & Comptroller’s office will be open to the public from 9 a.m. to 4 p.m. Monday through Friday, instead of 8 a.m. to 5 p.m. Employees will use the time that the office is not open to the public to process documents, traffic ticket payments and other tasks that had previously been done for overtime pay after regular hours.
The Clerk’s Mid-County branch in Royal Palm Beach, which was open twice a week for traffic ticket payments, also will close because of legislative budget cuts. State legislators slashed $2.5 million from the Clerk’s office budget for the 2013 fiscal year, which begins July 1.
For more information about the Clerk’s office, please visit www.mypalmbeachclerk.com or call (561) 355-2996.
The Florida Constitution established the independent office of the Clerk & Comptroller as a public trustee, responsible for safeguarding public records and public funds. Clerk Sharon Bock is directly elected by and accountable to Palm Beach County residents. In addition to the roles of Clerk of the Circuit Court, County Recorder and Clerk of the Board of County Commissioners, the Clerk & Comptroller is the Chief Financial Officer, Treasurer and Auditor for Palm Beach County.
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