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FAQ: Hours Change and Royal Palm Beach Office

cHANGES GO INTO EFFECT aUGUST 5, 2013

Why is the Clerk’s office changing the hours it is open to the public?

Now that the Clerk’s office is moving to electronic filing of court documents, the way we work is changing. We’re now getting court documents filed with us 24 hours a day, so we need to change to accommodate our new workflow.

We will continue to work from 8 a.m. to 5 p.m. However, the hour in the afternoon where we’re not available to the public will allow us time to process documents, update court files and complete other work. This will save on overtime costs, because that work was previously done before and after normal operating hours.

The change is also in line with operating hours for about one-third of Florida’s 67 Clerks, including Broward and Miami-Dade counties. In those counties, Clerks either open to the public after 8 a.m. or close before 5 p.m.

What if I’m waiting in line at 4 p.m.? Will I have to leave and return the next day?

No. Customers who are waiting in line before the close of business will be served, just as they would now if they’re waiting in line at 5 p.m. We are committed to excellent customer service, even if our hours are changing.

What if I’m not able to make it by 4 p.m.?

The Clerk’s office continues to offer many online services, where customers can conduct many of the services they also can do at the courthouse. For instance, E-Filing gives attorneys the ability to file documents 24 hours a day in civil court cases. E-Filing will expand to criminal courts in October.

We also offer online traffic ticket payments and online traffic court scheduling. Our official records can be viewed and uncertified copies printed for free from our website, www.mypalmbeachclerk.com

What if I don’t feel comfortable using online services?

We also are expanding our physical locations as well. We’re pleased to announce that on August 5, we will reopen the Mid-County branch office in Royal Palm Beach five days a week to accept traffic ticket payments and payments for other penalties under County Criminal court, such as marine infractions, animal infractions and other misdemeanor cases. The office also will sell Self Service packets for divorce, eviction and other legal forms, and handle property owners’ petitions for the Value Adjustment Board.

Currently, the office is open twice a week and accepts traffic ticket payments.

Will departments take my calls after 4 p.m.?

Our call center and individual departments will not accept telephone calls from the public during
non-business hours, as they will be allocated to perform other duties, such as processing mailed-in documents or traffic ticket payments.

Where can I file documents after 4 p.m.?

Attorneys can electronically file documents any time at www.mypalmbeachclerk.com/efiling.

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