SEARCH NOW

New Login Requirements for eCaseView

Font Size: + -

Feedback Print

Changes for Registered Users - Guest Access Not Affected

As of March 19, 2026, registered eCaseView users are required to login using the email address submitted on your initial registration form.

The first time an existing registered user logs in after March 18, you must follow the instructions below or in your welcome email to:

Verify your email address
Reset your password

Going forward, registered users must use multi-factor authentication (MFA) when logging into eCaseView, either by email or using the Microsoft Authenticator app.

Guest user access is not changing. Anyone can use eCaseView as a guest without verifying an email address.

Registered User Password Reset Instructions

If you are an existing registered user: The first time you log into eCaseview after March 18, you must follow the steps listed below to verify your email address and reset your password:

Go to eCaseView.
Click the Registered Users button to open the login screen.
Select Reset Password.
Enter the email address registered with eCaseView, then click Send Verification Code. A code box will appear.
You’ll receive an email with the verification code. Copy the code, paste it into the box, and then click Verify Code.
Once verified, you’ll see: “Email address verified. You can now continue.”
Click continue and follow the directions to create your new password.
After your password has been reset, you can continue to log in.
You will be prompted to use either your email address or the Microsoft Authenticator app to verify your account when you log in.

Incorrect or Unknown Email Address

Registered eCaseView users who do not remember the email address they used to create their account, or who no longer have access to the email address they used to set up their eCaseView account, may need to create a new registered user account by completing the registration form. The registration form should be submitted to ecaseviewid@mypalmbeachclerk.com.

FAQs

eCaseView - Registered User Access
- What email do I use to log in to eCaseView?
  - Registered users must log in with the email address you submitted on your registration form.
- I requested a code by email and never received it. What should I do next?
  - Check your email's spam or junk folder.
  - Your email provider may have a way to flag the eCaseView email (eCaseView-Support@mypalmbeachclerk.com) as a trusted contact. This can help prevent it going to junk or spam.
  - If you have issues receiving the verification code via email, you can also use the Microsoft Authenticator app as an alternative.
- How do I change the email for my account?
  - To register a new email address for eCaseView, please submit a new registration form.
- What is Multi-Factor Authentication (MFA)?
  - Multi-factor authentication is a security feature that requires you to present a combination of two or more factors to confirm your identity before you log into an account. Multiple factors can include "something you have," like your email address, and "something you know," like your password.
- How do I use Multi-Factor Authentication?
  - To complete your login, select either email or Microsoft Authenticator. No other authenticator products are supported at this time. If you selected email as your authentication factor, use the code delivered to your email and verify. If you used Microsoft Authenticator, open the Authenticator app on your device and use the code provided on the app.
  - For more detailed instructions, see the Multi-Factor Authentication section of the eCaseView user guide.
- Which authentication method should I use?
  - Both email and Microsoft Authenticator are convenient ways to obtain a code and prove "something you have” to log in. Choose whatever method you find most convenient.
- My login information is stored in my browser. How do I change it?
  - You may have your login credentials (username and password) stored in your browser using the “Autofill” function. To update your credentials, first try typing in your email address and password and select “Save” when prompted by your browser.
  - Each browser and device have different instructions on how to manage stored information. Refer to the support materials for your browser or device if you have questions on how to update your information in your browser.
- How do I install Microsoft Authenticator?
  - You can install Microsoft Authenticator by searching for Microsoft Authenticator in the app store for your device. Once Installed, you can set up Authenticator for eCaseView by scanning the QR code when prompted.